This healthcare consulting and analytics firm prides itself on its ability to tailor services to meet the precise needs of clients. What makes it possible to do that is pulling together data on internal teams of experts with varying skill sets, previous client experience, and industry backgrounds.
This was a relatively uncomplicated process when the firm was small, most employees were in direct contact with one another and could get in touch easily. However, in 2018, the firm began to experience remarkable growth in both opportunity and staff, and finding the right experts to pull together for projects became more challenging. On top of this, the firm’s culture became diluted and employees started to feel increasingly disconnected from the organization as a whole. In fact, staff turnover reached an unsettling 35%.
To remedy the increased turnover and strengthen connections among employees, the firm deployed an employee engagement team tasked with finding a solution. This group consulted the firm’s 17,000-person parent company, which had participated in a lengthy pilot of Structural that yielded very promising results, including:
Real-time insights are quickly pulled from groups of experts or search results, creating a rich view of this talented workforce that was never possible before.
In October 2019, after examining its parent company’s results and running a brief pilot of its own, the firm decided to move forward with Structural as a solution for increasing transparency and connectedness organization-wide. Key goals the firm hoped to achieve via the use of Structural included:
We reduced turnover by 50% in the first year with Structural because our teams no longer feel disconnected from each other and the business.
The data pulled into the platform mirrors the expertise of the firm’s talented employees. It includes current and past project assignments, client experience, technical skills, certifications, current and future capacity, development goals and interests, and more, on each and every person. All of this is organized in robust, searchable, employee profiles.
With Structural’s advanced search capabilities, the firm’s employees can easily find exactly who they need internally, in real-time, simply by entering in keywords (see image to right) or adding a quick search filter. To increase connection and engagement, the firm makes great use out of the optional Structural Posts Module as well. This has been especially impactful during the COVID-19 pandemic as the team has become more distributed and remote. Since March of 2020 the platform has seen surges in sharing of resources and expanded use of the Structural Groups function to create support teams. The firm’s management team leverages Structural Posts to push out important messages, company updates and even new hire announcements.
In just a matter of months, our healthcare consulting client went from major growing pains and a high turnover rate to increased employee engagement and performance on projects that has allowed them to sustain their influx of new clientele. Structural has played a key role in this remarkable turnaround with its data-driven platform that empowers people and teams.